Booking Conditions

 

1. Your contract with Golf Estonia

When you book a golf break with Golf Estonia, your contract is with Golf Estonia OÜ, company number 11729224, with its registered address at Asula 1-8, Tallinn 11312, Estonia, trading as Golf Estonia ("we" or "us"). Your contract is subject to the following terms and conditions. Please read them carefully as you will be bound by them.

2. Accuracy

Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website (www.golfestonia.com), in our email newsletters and quotes, and in our promotional material and printed media, regrettably changes and errors occasionally occur. We will therefore confirm the details of your chosen break (including the price) at the time of booking.

3. Price and payment

We reserve the right to increase the price of any golf break advertised on our website or in our brochure at any time before you book. We will advise you of the current price of the golf break that you wish to book before your contract is confirmed. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

A non-refundable deposit of 35 € per person must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier an additional sum to secure your booking. The balance of the price of your break must be paid no later than 14 days before the date your contracted break is due to commence (the "Balance Due Date"). In some cases bookings may require full payment more than 14 days in advance of your golf break, however this will be clearly advised to you at the time of booking. Bookings made less than 14 days before the date the contracted break is due to commence, must be paid in full at the time of booking. If the deposit balance or final balance is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain your deposit paid.

The cost of your accommodation does not include any services that you may use whilst at the accommodation additional to any golf facilities already included in the price of your break. You must pay the hotel directly for such additional services.

Once your booking is confirmed, the price of your break is fixed and will not be subject to any surcharges.

4. Booking and confirmation of booking

Bookings must be made by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.. You must be 18 years or over to make a booking and all bookings are subject to availability. Once you have confirmed your booking by email and paid the required deposit per person, we will then email you (or send by post, if requested) your booking confirmation, which will show the balance to be paid, and the date by which it is due. A contract will exist as soon as we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the confirmation invoice if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.

Group Bookings:

Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.

5. Cancellations/amendments by you

If, once the confirmation invoice has been issued, you wish to change the numbers of persons in your group booking, transfer your break to another person, or cancel your break, the person who originally booked the break (the lead name) must notify us in writing by email.

Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, you will be charged a cancellation fee. If you cancel your break or the number in your group booking reduces before the Balance Due Date, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your break depending on the cancellation costs we incur to the suppliers with whom we have arranged your golf break and how close your cancellation is to your departure date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or your allocated customer service agent at Golf Estonia prior to confirming your break in order to find out your hotel or golf course's specific cancellation policy. Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy, you may be able to reclaim these charges.

All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfill your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that the person to whom you wish to transfer satisfies all the conditions of the break. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs we incur in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.

6. Cancellations/amendments by us

Occasionally, we have to make changes to, and correct errors on, our website and other details both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 13 below) or failure by you to pay the final balance by the Balance Due Date.

Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, we have to make a "significant change" and we will tell you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your break, we will offer you the choice of the following options:

(i) accepting the changed arrangements; or
(ii) purchasing an alternative break from us. If available, we will offer you an alternative break of equivalent or higher standard for which you will not be asked to pay any more than the price of the original break. If the alternative break is in fact cheaper than the original one, we will refund the price difference; or
(iii) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

7. Complaints during your break

If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible whilst in resort. If the matter cannot be resolved locally with the supplier at the time, you must notify us in writing, giving your booking reference and all other relevant information within 28 days of completion of your break. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

8. Our liability to you

1) We promise to make sure that the booking arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted booking arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted booking arrangements and, in the case of your contracted booking arrangements not being provided as promised or proving to be deficient, that this has affected your enjoyment of your break. Please note it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the break has been affected if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2) We will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  • the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
  • or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
  • unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
  • an event of 'force majeure' (as defined in clause 13 below).

3) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our brochures as being included in the price of your break and we have not agreed to arrange them.

4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of Estonia will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable client to refuse to take the break in question.

5) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your booking. In addition, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited in accordance with:

a) the contractual terms of carriage of the companies that provide the transportation for your break (and such terms are incorporated into this contract); and
b) any applicable international convention, for example, the Paris Convention in respect of the provision of accommodation, which limits the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage.

6) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.

7) You must provide us with all the assistance that we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint (see clause 8 above). If asked to do so, you must transfer to us any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us if we want to enforce any rights which are transferred.

9. Insurance

Fully comprehensive travel insurance covering cancellation charges, medical and repatriation costs and personal effects etc. is essential.

10. Special requests and medical problems

If you have any special requests; you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability that may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

11. Passports, visas and health requirements

The customer making the reservation must ensure that all members of their party have a valid passport. Customers are responsible for obtaining any necessary visas and for any associated costs. Estonia is a part of the Schengen agreement and customers holding passports from countries out of Schengen should check current visa regulations with the appropriate consulate. All passports must be valid for at least six months following your arrival at the overseas destination.

12. Delays

In the event of delays to your transportation, the provision of refreshments is governed by the individual operator's policy. We do not book flights and cannot accept liability for any delay due to arrangements you make for air travel or any other transportation not booked with us.

13. Force majeure

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our control.

14. Data protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. You are entitled to a copy of your information held by us. If you would like to see this please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We may make a small charge for providing this to you.

We may wish to contact you by e-mail or telephone or both with news, information and offers on our golf breaks and other similar products and services offered by our company, other selected third parties, and for market research purposes. If you prefer not to be contacted for any of these purposes, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you have consented to receive marketing communications from us (including our email newsletter) or from selected third parties by email, we or the relevant third party may contact you by email for this purpose. You may unsubscribe at any stage to future emails. Please see our Privacy Policy for further details.

 

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